WARRANTY OUTLINE

Mixers and Tapware 

25 years cartridge replacement

1 year manufacturing warranty – replacement product OR parts and labour

1 year warranty on product finish 

Not for commercial use

Must be installed by a licenced plumber

Correct clean & care procedures must be followed

Showers & Bath Spouts

LIFETIME REPLACEMENT on brass shower heads only 

1 year manufacturing warranty – replacement product OR parts and labour

Not for commercial use

Must be installed by a licenced plumber

Correct clean & care procedures must be followed

Classic Range Mixers & Tapware

25 years cartridge replacement

7 years warranty on product finish for Chrome, Brushed Nickle, Brushed Gold, Gunmetal

2 years warranty on product finish for Matte Black

1 year manufacturing warranty – replacement product OR parts and labour

Not for commercial use

Must be installed by a licenced plumber

Correct clean & care procedures must be followed

Classic Range Showers & Bath Spouts

7 years warranty on product finish for Chrome, Brushed Nickle, Brushed Gold, Gunmetal

2 years warranty on product finish for Matte Black

1 year manufacturing warranty – replacement product OR parts and labour

Not for commercial use

Must be installed by a licenced plumber

Correct clean & care procedures must be followed

Accessories - All colours & ranges

2 years manufacturing warranty – replacement product OR parts and labour.

Not for commercial use

Must be installed by a licenced plumber

Correct clean & care procedures must be followed

Baths

12 year manufacturing warranty – replacement product OR parts and labour

1 year manufacturing warranty on hoses and popup waste

Not for commercial use

Must be installed by a licenced plumber

Correct clean & care procedures must be followed

Sinks

2 years manufacturing warranty

Not for commercial use

Must be installed by a licenced plumber

Correct clean & care procedures must be followed

Toilets

5 years manufacturing warranty covering ceramic replacement only

5 years in call cistern parts only

2 years manufacturing warranty covering internal valves

1 year manufacturing warranty covering labour & parts

Not for commercial use

Must be installed by a licenced plumber

Correct clean & care procedures must be followed

In-wall Cistern

1 year manufacturing warranty covering labour & parts

5 years manufacturing warranty on parts only

Not for commercial use

Must be installed by a licenced plumber

Correct clean & care procedures must be followed 

More information...

Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law. For major failures with the service, you are entitled to:

• cancel your service contract with us, and
• refund for the unused portion, or reimbursement for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods.

If a failure with the goods or a service does amount to major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to reimbursement for any other reasonably foreseeable loss or damage from a failure in the goods or service. 

Please contact our office for a full list of warranty terms and conditions.

------------------------------------------------------------------------------------------------------------------

NEED TO LODGE A WARRANTY CLAIM?

Please download and complete the below 'Warranty Claim Form' and email to [email protected] along with your proof of purchase.  

WARRANTY CLAIM FORM (pdf)